Clear expectations for working together.

These standard terms explain project scope, payments, revisions, responsibilities, delivery, ownership, and support. Your written estimate will identify the terms that apply to your specific project.

Scope of Work

The work described in this estimate is based on the information provided by the client. Any additional work outside the scope defined in the included package details will be treated as a separate project or billed at hourly rates ($60-$150/hour depending on work type).

Payment Terms

Essential Tier under $300 is 100% upfront. Essential Tier $300-$749 and Plus Tier are 50% deposit / 50% before delivery or launch. Pro Tier is 40% deposit / 30% milestone / 30% before launch. Monthly support is paid at the beginning of each month. Payments are non-refundable once work has commenced.

Deposit and Cancellation

A deposit is required before any work begins. If the client cancels before work starts, the deposit is refunded. If the client cancels after work has started but before 50% complete, 50% of the deposit is refunded. If the client cancels after 50% complete, no refund is issued.

Client Responsibilities

Client must provide required materials before work begins, including logo, photos, text content, account access, and timely feedback within 3-7 days depending on tier. Project timelines begin after deposit and client materials are received.

Revisions and Final Approval

This estimate includes the revision rounds listed in the package details. Additional revisions are billed at $75/round. Once final approval is provided by email, text, or signed document, further changes are considered new work and billed separately.

Timeline and Delays

Estimated completion dates are based on timely client feedback and material delivery. If the client pauses the project for more than 14 days due to missing feedback, approvals, or materials, a restart fee may apply.

Rush Fees

Standard delivery timeline is 1-4 weeks. Rush requests may be quoted with added fees for 48-72 hour, 24-48 hour, or same-day emergency turnaround.

Third-Party Tools and Costs

Client is responsible for third-party costs including domain registration, hosting, business email, SMS/phone services, CRM or automation tools, and ad spend. Real System Solutions is not responsible for platform changes, outages, price changes, or account restrictions.

Ownership and Handoff

Final files, website access, templates, and handoff materials are provided after final payment. Client should own third-party accounts whenever possible. Source code and admin access for custom apps are included only when explicitly stated.

Limitation of Liability

Real System Solutions' total liability is limited to the total amount paid for the project. It is not liable for lost revenue, lost profits, or indirect damages resulting from use or inability to use delivered work.

Warranty

Work is warranted for 30 days after delivery for defects directly caused by the work. This warranty does not cover third-party platform changes, client modifications, or issues caused by external tools. Ongoing support requires a monthly support plan.

Legal and Compliance

Client is responsible for legal, compliance, regulatory, and privacy requirements related to their business. For medical, legal, or financial clients, Real System Solutions does not provide HIPAA, legal, or financial compliance advice.

Estimate Validity

This estimate is valid for the number of days listed on the proposal. After expiration, pricing and scope may be adjusted.

Entire Agreement

This estimate, along with the package description, constitutes the entire agreement. Any changes must be in writing and signed by both parties.